How I work
A clear process beats a long list of promises.
Here is the honest version: the process I follow, what you receive, and the rhythm you can expect week to week.
01
Discovery
A free 30-minute call to understand the business, where time is leaking and what success would actually look like. You get a written summary of scope, hours and priorities before we commit.
02
Absorb
I take the immediate load first — inbox, calendar, follow-ups, whatever is loudest — while observing how the work really flows. Two weeks of settling in before we change anything structural.
03
Systemise
The recurring work becomes a system: triage rules, SOPs, templates, trackers and automation where it earns its place. The goal is that the task stops needing a hero to complete it.
04
Hand over & maintain
Everything is documented in one place your team can reach. Weekly priority briefings and end-of-week summaries keep you informed without needing to ask for status.
What you actually receive
Tangible artefacts you keep, whether we work together for a month or a year.
- Standard operating procedures
- Step-by-step documents anyone on the team can follow.
- Workflow boards
- Asana, ClickUp, Notion or Trello set up to match how you actually work.
- Inbox & calendar system
- Triage labels, saved replies, scheduling rules and meeting hygiene.
- Trackers & dashboards
- Live views of invoices, clients, content or projects.
- Automations
- Zapier or Make flows that remove copy-paste work between tools.
- Knowledge base
- One organised home for files, templates and process docs.
Communication rhythm